Albany Auto Repair

5

I was immediately greeted in a friendly manner and checked in, clarifying exactly what I was requesting be done. The work was completed efficiently and was done before I returned. I was informed about findings and given a detailed list of recommended work and estimates. with clear explanations about why the work was advised.

5

I was very impressed & happy how I was welcomed and treated.

5

Found some needed repairs in the front brakes I did not know existed and fixed them. Also, performed a full tune up so "Tommy Toyota" is ready to go hunting again next fall. Tommy appreciates the care the Crabtree crew gives him.

We are always happy to help Bill! Happy to know Tommy kept you safe this hunting season.

- Crabtree Automotive, Inc.
5

Always great service and friendly people.

Thank you Patricia. We greatly appreciate your continued trust and support.

- Crabtree Automotive, Inc.
3

(My review has been updated to be less harsh out of fairness and respect to Crabtree.) Crabtree has polite and professional staff, and communicates well over the phone and in person. They gave us a thorough inspection of our car, and included photos and a link for us to review the inspection later. This was a nice touch. The reason for my low review is that they quoted us at $1,761.23 for repairs. But after having the car fully inspected by a second mechanic shop that we trust, we discovered that we did not need to spend this much on repairs. I recommend getting a second professional opinion before hiring Crabtree to work on your car. Other than that they seem like fine guys. I hope this review helps, thank you. :)

Thank you for the response Isaiah. Although this is a bit of a surprise considering all of our recommendations were based off of mileage recommendations from Toyota as well as the pictures we supplied to you for the inspection. Considering we showed you pictures of your transmission fluid next to a sample of clean fluid, and pictures of the CV boots leaking grease as well as many other pictures for recommendations on your vehicle. While all of this information was presented to you and the owner of the vehicle to assure none of these recommendations have been done recently as its always hard to tell the condition of a fluid due to its color/smell. If you were just looking for a shop to give the vehicle a clean bill of health instead of actually checking it over and giving you an honest opinion then it appears you have found one. We will continue to give customers vehicles a thorough inspection with pictures just as we provided to you to ensure all information is given to the customer to assure customers can make an informed buying decision when it comes to vehicles. Here is a direct link to the inspection as well as the pictures we had taken of your vehicle in case there are any more questions: https://2un.me/6ze91ymz We would never want our customers to leave feeling as if they've been scammed, Isaiah. Our team is only ever here to help. We're happy to explain every portion of our quotes. Our goal is to give our guests the best customer service.

- Crabtree Automotive, Inc.
5

I would trust them again. My Gran Prix coupe had an ignition problem, and would sometimes stall. Crabtree fixed that... a few days later the car wouldn't start in temps below 40 degrees! They honored their warranty, dug further, and replaced the ignition switch at no cost.

1

We took in our 2010 Toyota with 100,000 miles in for a full inspection. Crabtree told us there was all kinds of things that needed fixed and quoted us at $1,761.23 in repairs plus $90 for the inspection. It all seemed fishy, so we took our car to another mechanic shop for a second professional opinion. The other shop told us the car was in great shape, only charged us $163 for the inspection and repairs, and they were amazed out how much Crabtree tried to scam us. I don't trust Crabtree and I don't recommend them to anyone.

5

The Crabtree crew spent most of the day diagnosing what I had described to them as an occasional rough start. They tried a number of times, but never got the rough start. Nevertheless I was relieved to learn that that the fuel pump, fuel filter and injectors checked out fine, and there was no charge for all that service. I really appreciate Crabree's persistence, effort and great customer service.

Graham, Sorry we couldn't get it to act up for us this time. Hopefully soon we will be able to experience what you are and get that resolved for you. I'm glad to hear everything is running great!

- Crabtree Automotive, Inc.
5

Will come here again. Great Service

Thank you Kari!

- Crabtree Automotive, Inc.
5

I have brought my car In twice so far to CrabTree Automotive, I wont take It any where else now. Excellent customer service and the car get's done right..

Thank you so much for taking the time to give us your wonderful review.

- Crabtree Automotive, Inc.
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